Returns

YourCPAPStore.ca customers may return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Please note that a CPAP/APAP/BiPAP is considered opened if any hours are placed on the machine.

To initiate the return process, customers must complete and submit the Return Merchandise Authorization Request (RMA Request) form, featured below for your convenience. Once we have received and approved your RMA Request, you may return the approved order item(s) back to our warehouse address, as specified in your approval notice.

Upon receipt of the returned item(s), we will fully examine the item(s) and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Any refund amount issued will have a restocking fee of 15% deducted from the total refund amount. Only regular and sale priced items may be refunded. Clearance items are non-refundable.

To follow-up on the status of your return, please contact us at cs@yourcpapstore.ca.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at cs@yourcpapstore.ca with details of the product and the defect. Also, contact us for the address where you can send the item you consider defective.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Exceptions

Some items are non-refundable and non-exchangeable.

These include:

  • Items specifically marked or indicated as Clearance items or categorized as “Clearance”
  • Any items specifically marked or indicated as Final Sale items

Warranty

CPAP, BiPAP and APAP machines carry a manufacturer warranty. If your machine malfunctions, call our office at 1-844-355-2727 to verify the machine is still under warranty. If so, please complete the Return Merchandise Authorization form. Warranty claim decisions are the solely at the discretion of the manufacturer. Customer is responsible for shipping the machine to our office. Replacement of the broken machine can take up to 4 weeks depending on the manufacturer.

Manufacturers do not warranty against misuse or water damage. If water damage or misuse is determined to be the cause of the malfunction, you will have a choice to have it returned to you at no cost, have the machine repaired by the manufacturer (repair costs will be communicated and collected before machine is repaired), or purchase a new machine at current prices displayed on the website.

Shipping

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. Customers are responsible for any loss or damage to hardware during shipment. YourCPAPStore doesn’t guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

If you received free shipping (which is $15 plus HST) when you placed your order, the cost of the waived shipping charge will be deducted from your refund amount.